Login or "authorization failed" errors
This usually means the Server URL has a typo (it must include http:// and the correct port), the subscription has expired, or the same line is open on too many devices. Re-enter the exact credentials, confirm your plan is active, and close the app on other devices. See our app guides for the exact fields.
Channels won’t load / blank list
Your playlist may not have finished syncing. In your app, refresh or re-update the playlist (Settings → Playlists → Update). A full restart of the app forces a clean reload of the channel list.
Constant buffering
Switch to a wired connection or move closer to the router, check your speed during peak hours, and try a VPN if your ISP throttles streaming. If only some channels buffer, it is likely the source; a provider with failover servers fixes this.
App freezes or crashes
Clear the app cache, update the app to the latest version, and reboot the device. On low-storage devices like Firestick, removing unused apps frees the memory IPTV apps need.
Black screen on a channel
Often a player/codec setting — switch the decoder in your app (e.g. to a hardware or alternate player). If every channel is black, your credentials or subscription status is the issue.
Still stuck?
Note exactly which app, device and error you see, then contact your provider. A good service answers fast on WhatsApp and can reissue your line or confirm your subscription in minutes.