Privacy Policy

This Privacy Policy explains how TopOne IPTV ("we", "us") collects, uses, stores and protects your information when you visit our website or use our IPTV service. We are committed to protecting your privacy and handling your data transparently.

1. Information we collect

• Contact details you provide: name, email address, WhatsApp/phone number.
• Order information: the plan you choose, duration and device type.
• Payment data: processed by our third-party payment providers. We do not store full card numbers on our servers.
• Technical data: IP address, browser, device and pages visited, collected via cookies and analytics.

2. How we use your information

• To activate, deliver and support your subscription.
• To contact you about your order, renewals and support requests (primarily via WhatsApp/email).
• To improve our website, content and service performance.
• To comply with legal obligations and prevent fraud or abuse.

3. Sharing of data

We do not sell your personal data. We share data only with trusted processors who help us operate the service (payment, messaging, analytics), and only as needed to perform their function, or where required by law.

4. Cookies

We use essential cookies to run the site and optional analytics cookies to understand usage. You can control cookies through your browser settings and our cookie banner. Disabling cookies may affect site functionality.

5. Data retention

We keep your data only as long as necessary to provide the service, meet legal/accounting requirements, and resolve disputes. You can request deletion at any time (subject to legal retention rules).

6. Your rights

Under applicable law (including the GDPR), you may have the right to access, correct, delete, restrict or port your data, and to object to certain processing. To exercise these rights, contact us at support@toponeiptv.com.

7. Security

We use encrypted connections (HTTPS) and reasonable technical and organisational measures to protect your data. No method of transmission is 100% secure, but we work to safeguard your information.

8. Children

Our service is not directed to children under 16. We do not knowingly collect data from children.

9. Changes to this policy

We may update this policy from time to time. The "Last updated" date above reflects the latest revision. Significant changes will be communicated where appropriate.

10. Contact

For any privacy question or request, contact us at support@toponeiptv.com.